Delivery & returns

 

SHIPPING COSTS & WHAT ARE THE DELIVERY TIMES?

We endeavour to dispatch all items within 24 hours of the order being received, during busy periods it may take up to 48 hours. (Working days. Except Saturday, Sunday and Bank holidays).

Majority of our UK parcels are sent via Royal Mail as signed for recorded delivery, larger orders will be dispatched via ParcelForce.

  

 Country
Delivery Time Once Dispatched
Cost
UK
Signed 2n Class. 1-2 working days. Large letter.
£2.95
UK
Signed 1st Class. 1-2 working days. Parcel.
£6.57
UK
1st Class. 1-2 working days. 
Parcel.
£5.57
UK
Signed 2nd Class. 3-5 working days. 
Parcel.
£4.20
UK
2nd Class. 1-2 working days
Parcel.
£3.20
UK
Special Delivery Guaranteed by 1pm
Parcel.
£11.15

 

These prices are for the delivery of 1 item.  Shipping price may change when more items are added and the price will update at the checking out.

Once the order is dispatched, the courier is responsible for delivering the item to you and we cannot control their delivery time.

The courier will only deliver to the address specified and will not leave the item with a neighbour.  If no one is at home to accept the item the courier should leave a card advising that an attempted delivery was made and provide details for re-arranging delivery for another day. 

Once the item has been dispatched you will receive a tracking number.

It is the buyers responsibility to ensure the correct address is entered on the order. NicePick will take no responsibility if an incorrect address has been entered and the buyer may not receive the item.

 

WHAT IS YOUR RETURNS POLICY?

We will exchange, refund or give a voucher on only non sale items, provided the item is returned to us in the same unworn, unwashed condition with the swing tag still intact and in the clear packaging it was sent in within 14 days of the buyer receiving it. If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you.

We reserve the right to refuse refunds if the returns procedures have not been followed.

Please contact us by email or WhatsApp for any enquiry you have.

If any free items are sent with your order as part of a promotion, these items must be returned along with the purchased item to receive a full refund.  If you received a promotional offer when you placed your order and are no longer eligible for this promotion as a result of a return this will be reflected in the refund received. Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee.

In the interest of hygiene and Covid reasons hijabs and under scarf will only be accepted for a return if they have not been worn/tried on. If there are any signs of wear it will be returned back to the customer. If any of the returns procedures have not been followed, we have to return the item back to you, with a shipping fee (to be paid by the customer). The item will remain on hold until this fee is paid.

 

HOW DO I RETURN AN ITEM?

Please email us on "info@nicepick.co.uk" with your order number and reason for return. You will then receive a reply within 24 hours with further details on how to return the item. Please note all shipping costs are incurred by the customer. Or contact us by WhatsApp for any enquiry. 

NicePick will not reimburse the cost of return shipping costs. The item is also your responsibility until it is returned to us, we therefore recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit.

 

HOW DO I EXCHANGE AN ITEM?

Please email us on "info@nicepick.co.uk" with your order number and reason for return. You will then receive a reply within 24 hours with further details on how to return the item. Please note all shipping costs are incurred by the customer.

NicePick will not reimburse the cost of return shipping costs. The item is also your responsibility until it is returned to us, we therefore recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit.

Contact us on "andalusimethod@gmail.com" or on our WhatsaApp on "07879598288"